Strategic Operations Manager (f/m/d)

Permanent employee, Full-time · Berlin

Team
We are looking for a highly driven and detail-oriented Strategic Operations Manager to join our growing BaaS Operations team at Raisin Bank. This role is pivotal in supporting the Head of Department with new product onboarding, operational testing, team structure setup, and strategic project management. You'll work cross-functionally with key stakeholders across the business to help centralise tasks, streamline processes, and ensure operational excellence.
If you're passionate about operational design, data-led decision making, and thrive in a dynamic fintech environment, we’d love to hear from you.
Your Responsibilities
Project Management:
  • Drive strategic initiatives and process improvement projects end-to-end with a focus on scalability and risk mitigation.
Operational Excellence:
  • Identify inefficiencies, propose solutions, and implement best practices to enhance day-to-day operations.
Support New Product Onboarding:
  • Work closely with product, tech, and other stakeholders to ensure seamless operational readiness for new product launches.
Operational Testing & Readiness:
  • Design and execute robust test plans for new processes and products; identify gaps and implement enhancements.
Team Structure Development:
  • Assist the Head of BaaS Operations in designing and implementing a new team structure to support scale and efficiency.
Stakeholder Engagement: 
  • Collaborate with internal teams (Product, Payment Operations, Risk, Compliance, Finance, etc.) to understand task ownership and identify opportunities for centralisation.
Data Analytics:
  • Use SQL and analytics tools to extract insights, monitor KPIs, and support data-driven decision making.
Your Profile
  • Bachelor's degree in Business Administration, Finance, Economics, or a related field.
  • 4–6+ years of experience in operations, business analysis, or project management, ideally within fintech, banking, or a fast-paced tech environment.
  • Strong hands-on experience with SQL and data analytics tools (e.g. Excel, Looker).
  • Proven experience in process optimisation, project delivery, and stakeholder management.
  • Excellent communication and interpersonal skills; able to engage and influence across levels and functions.
  • Self-starter attitude, comfortable working in ambiguity and a fast-moving environment.
Join our mission, join our team - and grow with us!
As part of the strong Raisin family, Raisin Bank combines the best of both worlds: The experience and security of a bank with the flexibility and innovation of a Start-up. 

Our employees are just as diverse as our partners. If you are looking for a dynamic environment in which you can play to your strengths and develop further, then you have come to the right place! In our agile FinTech environment, you have the opportunity to work in an international team and gain new experience. We provide:

  • Employee Development Budget of €2,000 and access to Babbel for continuous learning.
  • Exciting cooperation partners and projects in the banking and Start-Up environment.
  • A fully cloud-based Banking-as-a-Service Platform.
  • Company-wide use of industry-leading tools for analysis, development, communication and collaboration such as AWS Stack, Splunk, GSUITE, Slack, Atlassian Suite (Jira, Confluence, Trello) and many more.
  • Dynamic environment, a hands-on mentality and agile ways of working.
  • Flexible working hours and 30 days holiday plus Christmas Eve and New Year's Eve off.
  • Collegiality and a supportive learning environment.
  • Promotion of company pension schemes and capital-forming payments (vermögenswirksame Leistungen).
  • We subsidize the Deutschland Ticket with €25 per month.
  • Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs
  • A diverse team of experts to learn from and to inspire each other.
About us

Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers.

Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.

Raisin operates its own B2C marketplaces in Europe and the U.S. under the brands Raisin and WeltSparen. In Germany, the company offers ETF-based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countries

We are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

In total, we have 7 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.

We also think it’s important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get-togethers.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Your application
Thank you for considering a career at Raisin. Please fill out the following form. In case you are experiencing problems with the document upload, mail your documents to careers@raisin.com.
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