• Support the business in documenting and designing clear process maps, workflows, and standard operating procedures (SOPs).

• Collaborate with cross-functional teams to gather business requirements and ensure that new processes meet organizational needs.

• Maintain the process landscape and set up a process lifecycle management for the Raisin Group

• Internal Controls: Develop, implement, and monitor internal control systems to minimize risks and ensure compliance with business and regulatory standards

• Support process owners during risk assessments and develop mitigation strategies for potential process-related risks.

• Ensure that processes comply with relevant regulations, standards, and organizational policies.

• Support the company-wide adoption of established industry standards (ITIL, ISO 27:00x) 

• Promote a culture of continuous process improvement by staying updated on BPM best practices and trends.

• Performance Monitoring: Implement KPIs and metrics to continuously track, evaluate, and improve process performance.

• Analyze current business processes to identify inefficiencies,  areas for improvement and improve service delivery.

• Bachelor’s degree in Business Administration, Business Management, Engineering, or a related field. A Master’s degree or BPM certification is a plus.

• 3-5 years of experience in business process analysis, design, and improvement.

• Experience within the financial service industry to understand relevant business services and specific requirement

• Familiarity with process improvement methodologies such as Lean, Six Sigma, or Kaizen is a plus

• Strong analytical skills and Strategic thinking with a focus on process standardization

• Proficient in process mapping and documentation tools especially using BPMN is a must-have

• Adaptability and openness to new technologies and methodologies - Data flows or cloud technology is a plus

• Attention to detail and a strong commitment to quality.

• Excellent communication and interpersonal skills, with the ability to work with stakeholders at all levels.

• Strong project management skills and the ability to deliver within deadlines

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 65 different nationalities.

You'll find us in our modern and open office in the trendy Kreuzberg district with a view of the Spree River, ideally connected to public transportation and surrounded by a variety of restaurants and shopping opportunities.

As part of our team, you will benefit from:

• Employee Development Budget of €2,000 and four full training days per year.

• Access to Babbel for continuous language learning.

• Flexible working hours, home office and 30 vacation days.

• A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.

• Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 

• Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.

• Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.

• Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.

• You are moving from another country or city to join us? We may support your relocation.