Senior IT Service Manager (m/f/d)

Festanstellung, Vollzeit · Berlin

Team

Raisin Bank aspires to be the leading pan-European B2B2X service bank. It provides flexible and innovative banking-as-a-service solutions to financial service providers and platforms across Europe.

Using a cloud-based Banking-as-a-Service approach, we empower our B2B customers to innovate finance. Our goal is to build long-term partnerships. Therefore we refer to our customers as partners.

  • We provide the infrastructure for innovative business models in financial services. For our partners, we combine state-of-the-art technology with extensive banking experience.

  • Together, we continuously improve and expand our products and services to enable strong and sustainable growth.

  • We are an agile organization that entrusts responsibility to its employees and offers them a variety of growth opportunities. Our corporate culture is based on trust, integrity and feedback. Together, we strive for sustainable growth, resilience and diversity.

Tech Stack: https://stackshare.io/raisin-gmbh/raisin-bank

Your Responsibilities
  • Monitor ICT Service Providers & Outsourcing

    • Maintain central contract and SLA catalogues; build and review KPI dashboards and steer provider-relationship

    • Consolidate performance, incident, and compliance reports; escalate threshold breaches and drive service-improvement plans

    • Conduct provider risk assessments per MaRisk and DORA

  • Coordinate ICT Service Providers (internally and externally)

    • Ensure proper documentation and quality of provided documentation and evidence

    • Drive improvement initiatives for better audit-ready architecture, interface, and operations documentation

  • Lead Quality and Improvement Initiatives

    • Align Application Owners and ICT Providers deliverables related to incident reporting, IT risk reporting and management, access permission concepts and EIM standardization, exit strategies, and BCM testing

  • Manage IT Risks and mitigation actions

  • Coordinate and report IT Service Continuity Management tasks

  • Ensure proper Enterprise Identity Management

  • Align strongly with IT-Governance and 2nd line functions (i.e. Compliance, Third Party Risk Management, Information Security Officer)

  • Manage EUC catalogue and coordinate projects for improvement

  • Present continuous reporting to IT Leadership

  • Designing and enhancing the IT-related internal control system

Your Profile
  • Knowledge of banking legislation and IT regulation (relevant EBA guidelines, DORA / German specific regulation MaRisk)

  • Knowledge of relevant standards and frameworks (ISO 2700x, ITIL v4, COBIT)

  • Internal or external audit exposure

  • Experience: 4+ years of experience in IT Governance/IT-Management in the financial services industry. Ideally experienced in a group setup with intragroup outsourcing

  • Practical experience in auditing processes or in determining the maturity of processes and deliverables.

  • Fluent in English and German

  • Strong communication skills and the ability to successfully mediate between different interests

  • Ability to abstract complex issues to the essentials and present them in a comprehensible manner depending upon the target group

  • Experienced in designing IT-processes as well as best practice policies and procedures

Join our mission, join our team - and grow with us!

As part of the strong Raisin family, Raisin Bank combines the best of both worlds: The experience and security of a bank with the flexibility and innovation of a Start-up. 

Our employees are just as diverse as our partners. If you are looking for a dynamic environment in which you can play to your strengths and develop further, then you have come to the right place! In our agile FinTech environment, you have the opportunity to work in an international team and gain new experience. We provide:

  • Employee Development Budget of €2,000 and four full training days per year.

  • Access to Babbel for continuous language learning.

  • Flexible working hours, home office and 30 vacation days plus Christmas Eve and New Year's Eve off.

  • A company pension scheme (Betriebliche Altersvorsorge), which we support with 20%.

  • Enjoy more than 50+ different sports with Urban Sports Club: We subsidize your membership with more than €20 per month. 

  • Do you miss being in the office? The Deutschland Ticket gets you there, which we subsidize with €25 per month.

  • Love cycling? With JobRad, lease the bike of your choice and enjoy tax savings, plus Raisin covers your monthly insurance costs.

  • Hungry all the time? Snacks, daily fresh fruit as well as drinks provided at the office.

  • You are moving from another country or city to join us? We may support your relocation.

About us

Raisin is the trailblazer in the savings and investment space. Founded in 2012, the fintech company started by opening the $95+ trillion deposits and investments market of the European Union, the United Kingdom and the United States to consumers.

Today, Raisin serves more than one million customers in these three markets, offering savings products as well as investment and pension products. This makes the Berlin-based fintech one of the leading global savings and investments marketplaces. Savers get a wider choice of attractive products with the ability to move their money freely. In addition, financial service providers get best-in-class marketplace solutions for their customers, and banks get better access to retail funding.

Raisin operates its own B2C marketplaces in Europe and the U.S. under the brands Raisin and WeltSparen. In Germany, the company offers ETF-based investment and retirement products in addition to savings products. Raisin works with over 400 banks and financial service providers from over 30 countries

We are backed by renowned international investors such as b2venture, Deutsche Bank, Goldman Sachs, Greycroft, Headline, Index Ventures, Latitude Ventures, Orange Ventures, PayPal Ventures, Top Tier Capital Partners, Ribbit Capital, Vitruvian Partners and M&G.

At Raisin, we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team, which connects more than 75 different nationalities.

In total, we have 7 offices across the world: Berlin, Frankfurt, Hamburg, Madrid, Manchester, Munich and New York.

We also think it’s important to take the time to celebrate our hard work and achievements together, with events like our yearly summer and winter party, as well as a couple of smaller get-togethers.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
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